Support
Getting help
Email support@moltion.xyz. It is the only address we monitor, so send everything there, whatever it is about.
Include your wallet address and, if it is about a specific token or trade, the contract address and the transaction hash. That is usually enough to answer straight away.
Never send your seed phrase or private key. Nobody at Moltion will ever ask for them, and anyone who does is trying to steal from you.
Official channels
These are the only official Moltion accounts:
| Channel | Where |
|---|---|
| X / Twitter | https://x.com/moltionx |
| Support | support@moltion.xyz |
There is no official Moltion Discord or Telegram. Any server, group or channel claiming to be one is not us.
The same links are in the app's footer. If you are ever unsure whether an account is real, check it against the footer of the site rather than a link someone sent you.
Nobody from Moltion will DM you first offering support, a refund, an airdrop, or a chance to "verify" your wallet. Support happens by email.
Before you write in
A few things come up often and have answers elsewhere in these docs:
| Problem | Where to look |
|---|---|
| My new token is not showing up | It takes a few seconds to index. See Launching a token. |
| My trade failed | Trading and pricing, the failure reasons section. |
| My buy reverted right after a launch | That is the anti-snipe window. See Trading and pricing. |
| I cannot buy or sell at all | The curve may have just sold out. See Graduation. |
| I cannot see my creator rewards | The card only appears for the creator wallet, once there is a balance. See Creator rewards. |
| My rewards stopped after graduation | Pool fees need a collect step first. See Creator rewards. |
| I cannot post a comment | Comments are for holders, and need you to be signed in. See Reading a token page. |
| My wallet is on the wrong network | Use the Add network button. See Getting started. |
Learning the basics
The app's Learn section has full articles covering what a fun token is, setting up a wallet, reading a price chart, launching your first token, market cap and supply, a buying and selling walkthrough, how liquidity pools work, spotting risky tokens, and fees and gas. They are written for people new to this and are a better starting point than these docs.
Legal
Terms, privacy policy, risk disclosure and cookie policy are in the app's Legal section. The Risk disclosures page here summarises the practical risks; the legal pages are the governing documents.
Moltion is an interface to public smart contracts. It is not investment advice.